SHIPPING

Shipping and Delivery  
Each Canessa order is prepared with care. Below you will find information about our shipping services, delivery times and costs.

Shipping Destinations
Canessa ships to Italy, Europe, United Kingdom and Switzerland. Please note that we do not currently deliver to P.O. boxes or APO/FPO addresses.

Shipping Address
Please ensure that your shipping address is complete and accurate when placing your order. Providing a valid telephone number is also recommended, so the courier can contact you if any delivery issues arise.

Shipping Costs

  • Shipping is complimentary on all orders over €150.
  • For orders below €150, a shipping fee of € 7 applies to Italian shipment and €15 applies to European and extra EU shipment.
  • For shipments to united Kingdom and Switzerland, all applicable customs duties, clearance fees and local taxes are included in the checkout price. No additional import charges will be requested upon delivery.

Delivery Times
Each Canessa Cashmere garment is made specifically for your order. Please allow up to 4 - 5 business days for production and order preparation before dispatch.

Once your order has been dispatched, estimated delivery times are:

  • Italy: 1–2 business days from dispatch.
  • Europe: 2–3 business days from dispatch.
  • United Kingdom and Switzerland: 3–5 business days from dispatch, subject to customs clearance and shipping procedures.

Our warehouse processes orders from Monday to Friday. Orders placed on Fridays after 12:00 PM CET, as well as orders placed on Saturdays and Sundays, will be processed on the following business days. The production and preparation period applies before dispatch and is separate from the estimated delivery times listed above.

Delivery times are indicative and cannot be guaranteed. While we work closely with our couriers to meet these estimates, delays may occur during holiday periods or due to circumstances beyond our control. We will inform you as soon as reasonably possible if an unforeseen delay is expected. All deliveries remain subject to applicable consumer protection laws.

Please note that couriers generally do not deliver on weekends or public holidays.

Courier Services

  • Italy: GLS.
  • Europe, United Kingdom and Switzerland: FedEx.

Couriers generally deliver Monday to Friday, between 9:00 AM and 6:00 PM, at street level. A signature may be required upon delivery.

Order Tracking
Once your order has been placed, you will receive an order confirmation email. When your parcel leaves our warehouse, a second email will be sent with a tracking link so you can follow your shipment.

Order Modifications & Cancellations
If you need to modify or cancel your order, please contact our Customer Care team immediately at info@canessacashmere.com.

We will do our best to accommodate your request. However, once your order has been processed or has left our warehouse, we may no longer be able to modify or cancel it.

Delivery Attempts & Failed Deliveries
If you are absent at the time of delivery, the courier will make a second delivery attempt.

If the second attempt is also unsuccessful, the parcel will be held at the courier's local depot for 10 business days for collection.

If the parcel is not collected within this period, it will be returned to Canessa. The order will be considered cancelled, and a refund will be issued. Where permitted by applicable law, the direct costs of return shipping and any storage fees incurred may be deducted from the refund.

Damaged Packages
Upon delivery, please inspect the outer packaging. If you notice any visible damage, such as torn, wet or crushed packaging, please ask the courier to record a specific written reservation on the delivery receipt (for example, “Accepted with reservation due to torn packaging”).

Please also report the damage to our Customer Care team at info@canessacashmere.com as soon as possible, preferably within 48 hours, so that we can investigate the matter with the courier.

Lost or Delayed Shipments
If your order has not arrived within 5 business days of receiving your shipping confirmation email, or if the tracking information indicates an issue, please contact our Customer Care team at info@canessacashmere.com so we can investigate the shipment.